Frequently Asked Questions
How does it work?
Simply download the app and create an account. We’ll need to know your billing information as well as Make, Model, and Year of your electric vehicle. We will also need to know the vehicle’s license plate number and the state it is registered in.
Once this is entered, choose the subscription that works best for your lifestyle. Each subscription lasts 30 days and will automatically renew each month.
To request a charge, simply click the “Request a Charge” button on your app and select an available charge time. Then tell us where your vehicle will be to receive its charge. After that simply leave the charge port open (if driving a Nissan) or open the charge port via your vehicle’s app when the charging concierge arrives.
Do I have to be with my vehicle for it to get charged?
Not at all. ChargeUp is all about convenience. You are welcome to come out and meet your charging concierge and see how our portable charging system works, but it is not required. If we cannot access your charging port, will ask you to come to your vehicle and open it if it cannot be opened via your vehicle’s app.
How often can I order a charge delivery?
Your subscription allows for up to one delivery every 48-hour period.
How much charge will be delivered to my vehicle?
Each subscription type has its own maximum charge. Basic subscriptions allow for up to 50 miles of charging.
Regardless of your subscription type, ChargeUp will only charge your vehicle up to 80%.
Is mobile charging safe for my vehicle?
Absolutely, ChargeUp uses SparkCharge’s Roadie portable charging systems, which have been thoroughly tested to ensure safe, reliable, and fast charging.
Are there any additional fees?
No. At this time you only pay for your subscription to receive charging. There are no hidden fees.
Can I use ChargeUp if I run out of charge on the highway?
At this time, no. If you require roadside assistance, please contact your roadside assistance provider to receive care.
Can I cancel a charge appointment?
To cancel a charge appointment please contact firstname.lastname@example.org 24 hours before the delivery. Cancelations after 24 hours or not having the vehicle at the set location and time of the appointment will result in a $10 cancelation fee. Extensive cancelations may result in the cancelation of your service.